Remote Assistance in Augmented Reality

Thanks to new technologies, the “collaboration” between colleagues and physically distant teams becomes “augmented”. Technicians and experts will be able to help younger colleagues to improve their knowledge even if they are distant in other locations and countries.

Many features and the possibility of customization make this platform extremely useful for your technicians and for your customers. With a single back office station you can serve an infinite network of customers, share and record assistance sessions, create intervention reports and interface with the corporate CRM.

High performance connection even in the presence of low connectivity, with an always efficient audio connection.

ERA OverSense allows you to collaborate and virtually share your skills by removing geographical barriers.

Each user can draw on their own screen, thanks to augmented reality, to indicate anarea of interest on the shared screen.

Using ERA OverSense with different devices, users connected to each other can share the vision of environments and equipment.

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